When it comes to knowing how to deal with a collection agency, many people are unsure.
Sadly, the same applies to some governments. The rules governing debt collection agencies differ by Canadian province, most of which don’t do a fantastic job articulating what a consumer ought to do when a collection agency calls.
This is where New Brunswick is a standout. The province’s Financial and Consumer Services Commission (FCNB) posts some helpful information on its website, including this advice (posted here verbatim):