The Collection Advisor

Stolen Joy: How Overdue Accounts Can Spoil Your Holidays [video]

Posted by Brian Summerfelt on Dec 7, 2018 12:56:29 PM

Business owners have a lot on their minds at the best of times: Human Resources, expenses, inventory, a changing competitive landscape, rising costs and more. Plenty more.

During the month of December, it all tends to compound. From the increased staffing impacts of cold and flu season to extra costs surrounding year-end bonuses, Christmas parties and holiday downtime, it can be the toughest time of year for cash flow. At the very same time, costs at home blow through the roof.

So when there is a slowdown in receivables, entrepreneurs’ stress levels can go through the roof: at the very time when we’re expected to be overflowing with joy and goodwill towards all.

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Topics: Commercial Collection Agency, Insider Debt Collection Tips

B2B Debt Collection: 4 Dangers Owners and AR Managers Need to Recognize

Posted by Brian Summerfelt on Oct 29, 2018 10:42:38 AM

Cash flow is oxygen to business. Interrupt the supply, and the consequences are immediate and severe.

This is true for all business models, and for those whose customers are other businesses, a multitude of unique challenges exist. Specifically, there are four great dangers that make B2B debt collection very different from collecting retail or consumer debt:

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Topics: Commercial Collection Agency, B2B Collection Agency

7 Sure Signs You Need a Debt Collection Agency

Posted by Brian Summerfelt on Sep 13, 2018 6:55:00 AM

If your business has never used a collection agency before—or even if you have—you may be unsure about when is the right time. 

How bad do things need to be in order to escalate matters and send an account to collections? In general, not very bad at all. In most Canadian provinces and territories, the statue of limitations on debt is a mere two years. What’s more, you deserve to be paid on time, always, so it should NEVER have to get that bad.

Here are seven sure signs it’s time to send a file to collections:

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Topics: Business Strategy, Commercial Collection Agency, Collection agencies

8 Questions to Ask Before Hiring a Debt Collection Agency

Posted by Brian Summerfelt on Feb 20, 2018 9:16:12 PM

I’m a huge proponent of research: when I buy a vehicle, when I hire a new employee, implement a new business system or make any important personal or work-related decision, due diligence comes first. Good chance you have a similar philosophy (hey, you’re reading a blog post about vendor screening)!

But what about when you need to hire a debt collection agency? At some point your business will probably come across a client who won’t pay your bill despite continued, even exasperating efforts. Rather than write off the debt, you should be hiring a collection agency to bring it in. (In fact, you should have a collection agency ready to take on any overdue debt, but more on that later...)

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Topics: Debt Collection, Reputation Management, Commercial Collection Agency

The 4 People Who Don’t Pay Your Bills (And How to Deal With Them)

Posted by Brian Summerfelt on Jun 26, 2017 2:51:38 PM

It’s like déjà vu. Once you’ve been in business a while, you notice things repeating.

Certain cycles, similarities and repetitive elements appear. Similar patterns play out time and time again. It’s why experience is so valuable, if you utilize it well.

And when you analyze the situations where debt goes bad, you are likely to recognize it’s seldom completely unique cases, but often eerily similar ones that result in serious debt collection issues. In many ways, it’s as if the same four problem customers come back to haunt you, again and again, wearing different clothes.

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Topics: Commercial Collection Agency, Collections

Turning an Account Over to Collections Just Got Super Easy

Posted by Brian Summerfelt on Apr 18, 2017 2:15:58 PM

Paperwork is a pain.

It’s time-consuming, mundane, and a distraction from other things that need to get done.

So it fuels the procrastination that stops you from sending accounts to collections, and thereby increases the amount of bad debt you take on.

Until now.

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Topics: Collections, Commercial Collection Agency, Consumer Debt Collection

Getting the (Secret) Best Deal in Commercial Debt Collection

Posted by Brian Summerfelt on Dec 1, 2015 9:09:08 AM

When it comes to collecting debt in 2017, forget Clark Kent. This is a job for Superman.

The debt collection landscape is changing at an unprecedented rate these days. Credit grantors need their Accounts Receivable reined in, and are under pressure to do it at the lowest possible cost. In places like Alberta right now, debt has suddenly become substantially harder to collect, making recovery an urgent matter for businesses. 

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Topics: Commercial Collection Agency, Debt Collection, Insider Tips

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