The Collection Advisor

11 Powerful Debt Collection Tips to Always Get Paid on Time (If Not Sooner)

Posted by Brian Summerfelt on Jan 8, 2018 6:22:00 AM

For most entrepreneurs, collecting overdue bills doesn’t come naturally. It can be awkward asking someone to pay their late invoice. It may even feel like you are imposing on a customer.

Unfortunately, collecting on overdue invoices is a very real part of any business that grants credit. But it should never be a major part of your activities, and bad debt should be a rare occurrence.

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Topics: Collection agencies, Business Strategy

Collection Agency Horror Stories (Updated)

Posted by Brian Summerfelt on Oct 17, 2017 2:25:12 PM
UPDATED: New Story Added Oct 2017
First published Oct 2016

Debt collection can be the stuff of nightmares for many business people.

Chances are, your receivables have kept you awake far more nights than fear of a zombie apocalypse or of chainsaw-wielding maniacs. Debt is terrifying, because it’s real life. (Even more so than those other things.)

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Topics: Collection agencies, Debt Collection

10 Businesses You’ll Never Guess Use a Collection Agency

Posted by Brian Summerfelt on Oct 10, 2017 10:21:41 PM

Quick, what does a typical collection agency client look like to you?

If you’ve ever received a collection call for an unpaid cell phone bill, you’ll be familiar with at least one type. Telecommunications companies, who need to collect overdue mobile or Internet bills, make up a substantial volume of our work.

Banks and credit unions are another. At MetCredit, we work with many, and have provided uninterrupted collection service on loan and credit card defaults to one of Canada’s Big 5 banks since 1974 (which was only our second year in business).

In short, the obvious guesses would be right.

But there are a number of unicorns. Here are 10 business types you probably wouldn’t expect to use a collection agency, but for whom my team and I have successfully recovered debt:

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Topics: Collection agencies, Insider Debt Collection Tips

8 Surprising Ways a Collection Agency Will Increase Your Profitability

Posted by Brian Summerfelt on Aug 29, 2017 7:51:00 AM

Why the heck would we pay a collection agency for something we can do ourselves?

That’s a question entrepreneurs often ask, and it’s symptomatic of not having worked with the right debt collection partner. The truth is, few businesses of any size are equipped to collect overdue debt effectively and consistently.

The reality is that a good collection agency complements your business activities and makes you more profitable.

Here are 8 ways a collection agency can increase business profitability:

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Topics: Collection agencies, Business Strategy

Why (Most) Collection Agencies Fail to Deliver

Posted by Brian Summerfelt on Jul 11, 2017 9:29:37 AM

There’s a problem with collection agencies, and I‘m not afraid to say it.

Most do a lousy job. 

And failing to collect a debt wastes precious time, which hurts your business. It’s also hard on my industry’s reputation, because there really is no more effective way to collect business debt—but only when done right.

Here are four reasons ordinary collection agencies fail to collect debt for their clients:

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Topics: Collection agencies

Getting Stiffed? Here’s What You Must Do Now.

Posted by Brian Summerfelt on Jun 6, 2017 11:20:12 AM

Few business situations are more stressful or frustrating. 

You’ve done everything right. Prepared the most thorough proposal. Sold your product like a champ. Provided fantastic customer service. Delivered as promised. Sent the bill. 

Radio silence.

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Topics: Collection agencies, Debt Collection

10 Debt Collection Hacks: The Expert’s Cheat Sheet to Always Get Paid

Posted by Brian Summerfelt on May 10, 2017 10:41:40 AM

Commercial debt collection is a complicated, sensitive and high-tech industry. I’ve been working in it my entire career, and am still learning new things daily.

But for business owners and Accounts Receivable Managers, collecting overdue accounts does not have to be rocket science. By leveraging a few expert hacks, you can collect on time consistently, with minimal grief.

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Topics: Collection agencies, Debt Collection

No Common Collection Agency Will Do: Choosing the Best Debt Collection Partner

Posted by Brian Summerfelt on Apr 24, 2017 1:27:21 PM

Search Google for “collection agency” and you’ll bring up about 73 million web pages. Collections can be a crowded space, and confusing territory for business owners or Accounts Receivable Managers looking for help recovering debt.

In Canada, there are numerous regulations governing collection agencies, but oversight is limited. As a result, many common collection agency problems continue to perpetuate themselves. The best agencies tend to rise to the top, but it’s not unusual for others to muddy the waters.

How can you tell the great collection agencies from the less effective, or even less ethical ones? Here are 5 things to look for:

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Topics: Collection agencies

What’s Stopping You from Collecting Debt Now?

Posted by Brian Summerfelt on Mar 23, 2017 7:30:00 AM

If your business is like most, the majority of its receivables sit in the 0 to 30 days column of an Accounts Aging report. It’s comforting to know most of those will be good. But have a look at the 31-60 days group. What’s up with them lately?

You might see a few more than usual in 61-90, and a growing number in the worrisome 90+. How did all those billings get so far along?

For entrepreneurs or AR Managers, it’s a frustrating and never-ending preoccupation.

When those accounts start to go south, it gets expensive. It can become hard to pay your own bills, which harms your brand reputation. It can even put your business in danger.

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Topics: Collection agencies, Debt Collection

Why Use a Collection Agency? That’s Easy.

Posted by Brian Summerfelt on Mar 8, 2017 12:19:36 PM


I’m not hesitant to admit it. There is a longstanding stigma around my industry. 

It’s one I’ve been working my entire career to mitigate, while a few others have seemingly focused theirs on perpetuating it. And so, questions and misconceptions surrounding collection agencies continue to exist.

Despite that collection agencies are used by some of the biggest, smartest, most reputable businesses in Canada (many of whom I am proud to call MetCredit clients), from telecom giants to major banks, manufacturing leaders and retail chains, we continue to be a little misunderstood. And entrepreneurs still ask me: “why would I use a collection agency?’

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Topics: Collection agencies

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