The Collection Advisor

Making Acts of Kindness Less Random

Posted by Brian Summerfelt on Feb 26, 2019 10:31:05 AM

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Some things are just a natural fit. 

February 18 to 22 was Random Acts of Kindness Week: a time when we’re all encouraged to do kind things for others. Spontaneity is encouraged: there should be no reward or ulterior motive. It's simply about doing something unexpected and kind, and feeling good about making our communities a little better.

We create a lot of our own kindness initiatives every year at MetCredit. We do blood drives, where employees receive a paid day off for donating blood. We are longtime sponsors of Kidsport Canada, helping less fortunate young Canadians get involved in sporting activities. Last Christmas we donated to Toys for Tots and homeless families and youth shelters in Vancouver and Toronto. It never stops, and I love it.

Kindness in words creates confidence.
Kindness in thinking creates profoundness.
Kindness in giving creates love
—Lao Tzu

These things are probably not what many people think of when they imagine the culture at a national collection agency. And quite frankly, it's not an industry norm. 

I love that too.

When MetCredit team members describe their jobs, they speak very little about the difficult parts. Check out the unscripted videos. What they experience on a daily basis is helping people. To get their finances together, to get out of debt, to have a plan. That's what floats our boat, and it's deeply embedded in our culture.

So it's not unusual to see the type of acts our teams displayed last week:

  • Our Vancouver office collected hats, scarves, gloves and socks to be distributed at local homeless shelters and donated food to the Vancouver Food Bank.
  • In Mississauga, the team collected a mountain of pet toys for our furry friends at the animal shelter.
  • The Edmonton office stuffed a van with donations for the Mustard Seed Community Support Centre. 
  • And in Montreal, the team brought donations of pet toys and treats to the SPCA Roussillon.

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Perhaps far from unusual, and not entirely random, but I love these people for taking initiative and participating with enthusiasm and passion. They love their jobs as well as their communities. And the kindness? It's a part of what we do.

I encourage everyone to find ways to make acts of kindness an everyday thing. Support colleagues, teams and friends, and lead by example by thinking in terms of doing good and helping others. When kindness is a regular part of your values and embedded in your culture, great things follow—both random and intentional.

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Topics: Donations, Community Engagement

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