The Collection Advisor

Brian Summerfelt

Brian Summerfelt is the President and CEO of MetCredit, Canada's National Collection Agency. Like many of MetCredit's senior management team, Brian started out on the collection floor, and has learned a thing or two in his two decades in the business.
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Recent Posts

Brand Reputation Management for Businesses 101: What Owners Need to Know 

Posted by Brian Summerfelt on Feb 1, 2018 7:28:00 AM

Not long ago, what people did personally or professionally was easily managed within their inner circles. Our lives were as private as we wanted and maintaining our brand reputations was pretty simple. Even big brands could afford to burn through a certain number of unhappy customers, so long as they were constantly acquiring new ones.

Like it or not, times have changed. More than ever, consumers are empowered to shine the light on companies that fail to uphold their brand promise or whose actions don’t support that promise. This includes company representatives, such as some debt collection agencies, whose actions should reflect your values and uphold your brand reputation.

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Topics: Business Strategy, Reputation Management

The Donate4DayOff Challenge: Give Your Staff a Day Off for Helping Save a Life

Posted by Brian Summerfelt on Jan 11, 2018 9:17:49 AM

Business leaders, I’m challenging YOU.

Canadian Blood Services is short of type O- blood, and supply has been short in general for some time.

Here is the challenge, based on what I’ve just done with my staff:

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11 Powerful Debt Collection Tips to Always Get Paid on Time (If Not Sooner)

Posted by Brian Summerfelt on Jan 8, 2018 6:22:00 AM

For most entrepreneurs, collecting overdue bills doesn’t come naturally. It can be awkward asking someone to pay their late invoice. It may even feel like you are imposing on a customer.

Unfortunately, collecting on overdue invoices is a very real part of any business that grants credit. But it should never be a major part of your activities, and bad debt should be a rare occurrence.

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Topics: Collection agencies, Business Strategy

12 Tips to Protect Your Credit Score from Identity Theft

Posted by Brian Summerfelt on Dec 13, 2017 6:04:00 AM

You never think it’ll happen to you.

Until the day it does.

Identity theft. Whether it’s a news story, social media post, or coffee house chitchat, we continue to hear stories almost daily where a fraudster hijacked someone’s identity to access money or get credit. The victim, suddenly under a mountain of debt, faces the daunting task of proving “that wasn’t me!”

What’s worse, identity theft tends to destroy one‘s credit score, making it impossible to get a mortgage, vehicle loan or credit card until you fully resolve the situation—a convoluted process that takes many infuriating hours.

Click to learn about your credit score and credit bureaus in Canada

Think you’re not at risk? Well, it’s not just negligent or careless people who have their identity stolen.

Hey, it even happened to me.

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Topics: Credit Bureaus, Identity Theft, credit score

Collecting Debt During the Holidays

Posted by Brian Summerfelt on Nov 9, 2017 6:58:28 AM

For many businesses it’s an all-too familiar story. A perfect storm that blows in every single year.

When times are good, it can be manageable. But when there’s a recession (or sluggish recovery from one), the impact can be devastating. It often plays out like a car crash in slow motion. You see it happening, but are helpless to stop it.

It’s a collision of 3 terrible forces, actually: increased costs, decreased efficiency, and paralyzed accounts receivable. But there is a solution.

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Topics: Debt Collection

Collection Agency Horror Stories (Updated)

Posted by Brian Summerfelt on Oct 17, 2017 2:25:12 PM
UPDATED: New Story Added Oct 2017
First published Oct 2016

Debt collection can be the stuff of nightmares for many business people.

Chances are, your receivables have kept you awake far more nights than fear of a zombie apocalypse or of chainsaw-wielding maniacs. Debt is terrifying, because it’s real life. (Even more so than those other things.)

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Topics: Collection agencies, Debt Collection

10 Businesses You’ll Never Guess Use a Collection Agency

Posted by Brian Summerfelt on Oct 10, 2017 10:21:41 PM

Quick, what does a typical collection agency client look like to you?

If you’ve ever received a collection call for an unpaid cell phone bill, you’ll be familiar with at least one type. Telecommunications companies, who need to collect overdue mobile or Internet bills, make up a substantial volume of our work.

Banks and credit unions are another. At MetCredit, we work with many, and have provided uninterrupted collection service on loan and credit card defaults to one of Canada’s Big 5 banks since 1974 (which was only our second year in business).

In short, the obvious guesses would be right.

But there are a number of unicorns. Here are 10 business types you probably wouldn’t expect to use a collection agency, but for whom my team and I have successfully recovered debt:

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Topics: Collection agencies, Insider Debt Collection Tips

8 Surprising Ways a Collection Agency Will Increase Your Profitability

Posted by Brian Summerfelt on Aug 29, 2017 7:51:00 AM

Why the heck would we pay a collection agency for something we can do ourselves?

That’s a question entrepreneurs often ask, and it’s symptomatic of not having worked with the right debt collection partner. The truth is, few businesses of any size are equipped to collect overdue debt effectively and consistently.

The reality is that a good collection agency complements your business activities and makes you more profitable.

Here are 8 ways a collection agency can increase business profitability:

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Topics: Collection agencies, Business Strategy

Only the Best: Recruiting Future Collection Agency Rock Stars

Posted by Brian Summerfelt on Aug 23, 2017 11:19:46 AM

A couple weeks ago, we launched a pretty unique kind of recruitment campaign at MetCredit.

The concept: a collection agency job at MetCredit probably isn't for you.

Let me explain.

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Topics: Collection Agency Jobs

6 Debt Collection Stereotypes That Are Dead Wrong

Posted by Brian Summerfelt on Jul 28, 2017 8:48:40 AM

There's unquestionably a stigma associated with collection agencies, and I believe it is up to people like me within the industry to change it.

Here are 6 commonplace debt collection stereotypes that business owners and AR managers should stop believing:

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Topics: Debt Collection, Collection Agency Jobs

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