The Collection Advisor

Brian Summerfelt

Brian Summerfelt is the President and CEO of MetCredit, Canada's National Collection Agency. Like many of MetCredit's senior management team, Brian started out on the collection floor, and has learned a thing or two in his two decades in the business.
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Recent Posts

Introducing MetCredit USA

Posted by Brian Summerfelt on Oct 8, 2019 8:35:31 AM

Partners and clients have been asking for years when MetCredit would be expanding to the United States. Well, the time is now.

Introducing MetCredit USA.

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Topics: Collection agencies, Debt Collection

How This Federal Election Impacts Your Business—And How it Doesn’t

Posted by Brian Summerfelt on Sep 18, 2019 8:34:38 AM

Here we go again.

In 2019, four provinces held elections: Alberta, PEI, Newfoundland and Labrador, and Manitoba. Now, all Canadian voters will head to the polls to “decide the future of the country in the most important election in our history.”

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Topics: Collection agencies, Business Strategy

When the Account is Dead: 5 Sure Signs

Posted by Brian Summerfelt on Jul 22, 2019 1:33:57 PM

As professional debt collectors, we’re pre-programmed with a deeply engrained “Never Say Die” philosophy. Tenacity and optimism are defining characteristics of successful agents.

But there comes a point when you’re trying to squeeze blood from a stone: when the debtor account is beyond recovery and no amount of skill, effort or good looks is going to bring it back. When the account has flatlined.

Here are 5 unmistakable signs that an account has crossed into no-man's land:

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Topics: Collection agencies, Debt Collection, Reputation Management

Why Waiting for a Turnaround Could Kill Your Business

Posted by Brian Summerfelt on Apr 26, 2019 2:43:29 PM
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Topics: Collection agencies, Business Strategy

Why Debt is a Catalyst to Success

Posted by Brian Summerfelt on Mar 18, 2019 10:14:48 AM

I revealed in a recent episode in my “Overdue Advice” podcast that I was once a debtor. 

It was sort of a spontaneous mic-drop moment. I hadn’t really planned on saying it, and it’s not something I've ever made public before. But nor is it something I’m ashamed of.

It's part of my story.

Here’s the most important take-away:without that experience, I could not be where I am today

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Topics: Debt Management

Making Acts of Kindness Less Random

Posted by Brian Summerfelt on Feb 26, 2019 10:31:05 AM

Some things are just a natural fit. 

February 18 to 22 was Random Acts of Kindness Week: a time when we’re all encouraged to do kind things for others. Spontaneity is encouraged: there should be no reward or ulterior motive. It's simply about doing something unexpected and kind, and feeling good about making our communities a little better.

We create a lot of our own kindness initiatives every year at MetCredit. We do blood drives, where employees receive a paid day off for donating blood. We are longtime sponsors of Kidsport Canada, helping less fortunate young Canadians get involved in sporting activities. Last Christmas we donated to Toys for Tots, as well as to homeless families and youth shelters in Vancouver and Toronto. It never stops, and I love it.

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Topics: Community Engagement, Donations

When NOT to Use a Collection Agency

Posted by Brian Summerfelt on Feb 8, 2019 3:53:19 PM

 

For most business situations, it makes a lot of sense to send overdue files to a good collection agency for accounts receivable recovery. In fact, a number of business models that will probably surprise you (from law firms to funeral homes) do it all the time. 

But there are times when sending an account to collections may not do much good. Here are four good examples where a collection agency probably can’t help—and how to avoid such situations in the first place. 

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Topics: Collection agencies, Business Strategy, B2B Collection Agency

3 High-Impact Actions to Take Charge of Accounts Receivable in 2019

Posted by Brian Summerfelt on Dec 28, 2018 11:18:10 AM

A new year presents an opportunity for entrepreneurs to make a fresh start.

For many, the year that has passed was a challenging, difficult or even devastating one. We live in tumultuous times, and very few business owners have weathered the last 12 months unscathed by trade negotiations and tariffs, pipeline cancellations, service disruptions, global unrest and the overall economic slowdown. With 2019 being an election year in Canada, further uncertainty lies ahead.

Most of that, you I cannot control. But you can make decisions and take actions that will have a positive impact on your business and your overall success. I would argue that given all the events  and happenings outside your hands, it’s an excellent time to focus on the things you can indeed change.

Here are three high-impact actions to place high on your list of 2019 resolutions:

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Topics: Insider Debt Collection Tips, Debt Collection, Gestion de la réputation, B2B Collection Agency

Stolen Joy: How Overdue Accounts Can Spoil Your Holidays [video]

Posted by Brian Summerfelt on Dec 7, 2018 12:56:29 PM

Business owners have a lot on their minds at the best of times: Human Resources, expenses, inventory, a changing competitive landscape, rising costs and more. Plenty more.

During the month of December, it all tends to compound. From the increased staffing impacts of cold and flu season to extra costs surrounding year-end bonuses, Christmas parties and holiday downtime, it can be the toughest time of year for cash flow. At the very same time, costs at home blow through the roof.

So when there is a slowdown in receivables, entrepreneurs’ stress levels can go through the roof: at the very time when we’re expected to be overflowing with joy and goodwill towards all.

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Topics: Insider Debt Collection Tips, Commercial Collection Agency

Ethical Debt Collection: A Tradition of Excellence Centred On Respect

Posted by Brian Summerfelt on Nov 15, 2018 3:48:29 PM

At MetCredit, our Code of Ethics has three simple components—each of them articulating one of our most essential guiding principles:

The MetCredit Code of Ethics

  1. The individual must be respected at all times.
  2. The customer must be given the best possible service.
  3. Excellence and superior performance must be pursued at all times.

This clear and concise Code of Ethics affects everyone who works at and interacts with MetCredit: our management team, employees, clients and every one of the debtors with whom we communicate. It’s an integral part of our brand promise.

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